Showing posts with label support. Show all posts
Showing posts with label support. Show all posts

Sunday, December 30, 2007

The lies behind the firmware update promise

They try to sell more promising firmware updates, but the fact is that they dedicate their efforts to create new products rather than improving the software in already existing devices.

I own a Kiss DP-1100. I like it because it supports a lot of codecs, subtitles and it has a lot of other interesting features. But it is buggy: with some codecs it is impossible to rewind or fast forward a video without a crash (which leads to a hard reset of the device).

Linksys, current owner of Kiss Technologies, is doing the same with their Wi-Fi Access Points. Except for the excelent WRT54GL (that I am going to get from my workpal Diego), many other APs suffer from different bugs or do not support interesting features that some other devices within the same class (from the same maker or from different ones -like MDS) do support. For example, my WRT300N. Thanks to initiatives like OpenWRT that bring freedom to the user.

Quite similar things happen to mobile phones. While some S60 3rd edition phones like N73 receive several upgrades (the most recent one incorporating support for A2DP), while some others like my N80 don't.

This does not only apply to firmware, also to external applications. Why dows Mail For Exchange work on many E-Series and N-Series and not in my N80?

This is not serious at all. Device makers suck!

Tuesday, August 07, 2007

Firmware updates and software versions hell

It looks like the (more powerful) second version of the Webkit browser will be only included in new products based on S60 3rd Edition FP1. It is incredible to me that devices like N80 won't be updated to FP1 and that we shall have to miss that version of such an innovative web browser.

You can see in s60.com/browser all the differences among both versions and you can see here how S60 developers refuse to include the new version in any S60 3rd Edition (non FP1) devices.

It is a pity how upgradable products are limited by the laziness of the companies. Nothing new under the sun, as we have been experiencing all this hell in DivX players and many other devices, with hardware powerful enough to carry on with new functionalities or improvements of existing ones, but with no new updates coming from the support team.

Sunday, July 15, 2007

Google Analytics support

I love it. It is just great. Fast (and apologizing if it takes some days for them to answer) and accurate.