Monday, December 10, 2007

Iberia and Quality of Service

I had to travel last week to Brussels and the flight from Asturias to the administrative capital of the European Union departed with a delay of one hour. Before the week ended, I received an e-mail from Iberia offering some points in my Iberia Plus card.

It would be better that flights depart at the scheduled time, but it is nice that they care about their customers somehow when that does not happen.

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