Friday, October 12, 2007

Yoigo should worry about support for certain applications and services

You already know that I am very happy with my mobile phone service provider, Yoigo. But as one starts trying to use his phone for more and more things, you realize that they still have a lot of work yet to do about the "small things". Sometimes, small things make the difference.

For example, Nokia PC Suite does not support Yoigo configuration to use your phone as a 3G modem when you need connection and no Ethernet or Wifi connectivity is available. You have to guess the configuration and set it yourself until you make it work. I think that the friends at Yoigo, knowing that Movistar, Orange and Vodafone are supported, should call Nokia quickly and ask them to support them (giving them the proper configuration settings).

It is not only a matter of better support to their clients, it is also a matter of good image for the company.

Another example: SMS messages relative to a Google Calendar event. Yoigo is not listed among supported companies. Yoigo should talk to Google and kindly ask them to be included (and prepare everything to support this service).

I could go on with the list, but it would take long to write. These two examples should clarify how Yoigo should make it to increase its commitment to allow their clients to access advanced data services at a low cost. Paying little is good, but being able to use these great services thanks to the agreement between your service provider and your web service/application provider is much much better.

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